SalesPro™
is a database of prospects as they become known to the store. For those who use technology as a tool it is simple to keep up to date and even easier to track what needs to be done to turn those prospects into sold. If sales consultants or dealerships aren’t ready to embrace or even use computer technology there is a version for those as well. The same information can be recorded by sales consultants in a quick-jot format so they can have the same powerful information for closing sales.
Just call 1-877-222-0955 for your username and password or email us at info@callservicepro.com
Tracking Customers and Process
- Each customer leaving the store without buying will be logged as to why they left
- Each prospect will be tracked as to what they had of: presentation; demo; and dealership tour
- All follow-up comments are date stamped with the person’s name that entered the comments
- SalesPro™
will automatically assign prospects and customers of salespeople who leave the dealership, or the company, to the store’s sales consultants
- Each customers first service can be set at time of delivery and a salesperson can follow up to confirm the appointment using his/her daily work plan. This can also be done with customers MVI or other legislated inspections.
- SalesPro™
will track all lease renewal - Maturity dates are tracked six months prior to the end of the lease with managers having to sign off
Manager’s Tools
- Floor traffic reports let managers know how many up’s and phone calls they had today and who received them
- Floor traffic report includes how many hits on different types of cars
- Every customer at every store for the last three years will have a salesperson assigned to them for follow up purposes, meaning you will have no orphan customers. A new sales person could end up with hundreds of customers who will be followed up properly as part of the salesperson’s process. Sales manager’s reports make this a quick, simple and straightforward process to monitor. When the customer’s situation changes, and in this day and age that could be tomorrow next week or next month, the dealership gets the first sales opportunity.
- No customer can be removed from the process without a manager’s approval
- The possibility of quarterly recruit selection hiring and training assistance at the level you desire.
- Sales training on an ongoing bases for all salespeople who require it
- Management level supervisory coaching for your senior sales management team
- What brought the customer into the store will be tracked daily to assist in adverting decisions
- This is an electronic system that can accommodate levels of electronic literacy from high to those “There is absolutely no way I’m using a computer” salespeople. This is accomplished through central data entry using a special edition of the customer contact notebook.
- The system was designed with the salesperson in mind while at the same time getting the information the dealership needs. It worked out to be the perfect blend of the two. The learning curve on the system is one day. Yes one day with all the results mentioned above.
Sales Consultant’s Tools
- Sales people can do their follow up from home on the road or any location that dealership policy allows.
- Salespeople can easily track the customer who is buying in the spring, the fall, or next year
- Salespeople will have a daily work plan generated by them
- Training is designed for areas of weakness displayed by specific salesperson, allowing for correction of behaviours before they become habits.
- Salespeople are provided with customer contact notebooks designed so that salespeople will want to use them because of their speed and ease of use and the information they generate
- On the floor coaching for the salespeople who require it
