Our Automotive service clients wanted to be more efficient in the service process but the management tools they had available always seamed to be either too complicated or too simple. In this time when customer service pressures are increasing and manufacturers warranty dollars are decreasing service department management teams need a simple easy to use solution that gives them back control of their day. If you are dealing with one or more of these issues you may find ServicePro™
the solution you are looking for.
Sample of Issues ServicePro™
addresses
- Bottom line not where you want it to be?
- Turnover in staff causing you concern?
- Do your advisors know how to sell service?
- Are you moving to a new facility?
- Do you require processes that work for your dealership?
- Having problems getting work dispatched through the shop?
- Technicians without work in mid afternoon?
- Internal work getting the attention it deserves?
- Are your CSI scores where you want them?
- Require more manpower but a full-time person is not feasible?
Tracking Customers and Process
- Provides straightforward system for customer follow-up and dealing with customer issues relating to quality and service.
- Identifies and helps meet promised times.
- Improves dispatch so that not only will the customer benefit but so will the internal customer.
- Makes it simple to contact and rebook all customers who fail to show for their appointment, or to confirm appointments prior to the day.
- Increases revenue from current service specials.
Manager’s Tools:
- At-a-glance status information on all appointments for the whole day.
- Streamlines the way service departments operate.
- Changes service bookings from reactive to proactive.
Sales Consultant’s Tools:
- Drag and drop appointments from one time and day to another.
- Bring up customers with a name or phone number.
- Service advisors can see and understand how the telephone and counter sales processes integrate with technicians’ time.
- Service advisors will understand what the direct benefit to them will be.
- It sets it up for advisors to understand why it is their responsibility to sell service to their customers.
- Review service history with one button click.
