Ryerson & Associates Limited provides a wide range of services to meet varying degrees of need and complexity.

Consulting Services
We offer assessment and intervention consulting for Sales and Service Departments and organizations and General dealership administration. Levels of intervention range from addressing an identified problem or issue to identifying optimum organization design and staffing.

Over the course of a 25-year involvement in the automotive industry John Ryerson has held the positions of Dealer Principle; General Manager; General Sales Manager; Sales Manager; Service Manager; and Sales Consultant. He has built his own dealership and been involved in both building and developing numerous others. He has experienced the boom times in the industry and the tight times. Witnessed the birth and growth of so-called import manufactures and been part of the success of both import and domestic dealerships.

Training Services

Client based
Customized training to meet the specific needs of the client. This can be as simple as the “How To” training for profiting from the SalesPro TM or ServicePro TM systems or sales related training of how to sell effectively in today’s market.

Twenty-eight years involvement in the automotive industry and having held responsibility for all the various tasks and activities staff experience on a day-to-day basis gives credibility to information and training sessions delivered by Ryerson & Associates Limited. Working in the industry also gives the stories and experiences that can be used to make the learning points better than any number of case studies and role plays.

Public Sessions
Ryerson & Associates have a variety of educational packages and management approaches that can be delivered to non-industry specific audiences. Most notable of these is a program on Building Customer Loyalty, based on an agreement with Jeffrey Gitomer on his best selling book “Customer Satisfaction is Worthless, Customer Loyalty is Priceless!”

Everyone can relate to being a customer. Ryerson & Associates pulls forth the concepts and emotions participants have had as consumers. Everyone who participates in one of the public sessions will leave the session knowing what the important points are and how they can create those same experiences in their own area of responsibility. In management training sessions much the same thing takes place where people relate to how they like to manage and like to be managed. Sessions incorporate personal beliefs and values in how we identify and set expectations for both others and ourselves.