"The Power of Amazing Customer Service"
Program content based on Jeffrey Gitomer’s best selling book
Customer Satisfaction is Worthless; Customer Loyalty is Priceless
If anyone else in north America has the same or similar product or service, customers don't have to buy from you. This workshop shows you how to dramatically increase customer loyalty so they will want to buy from you.
A sample of other things dealt with are:
* How and why customers fire you
* Customers don't make up stories about your business
* We are judged on our actions not our intentions.
It is an explosive day of high-energy, great content, and high-impact.
Presented by John Ryerson, a leading Canadian Presenter in Service and Customer Focus.
Who should attend?
This seminar is designed for anyone who wants long-term customer partnerships and successful relationships in business.
From owners and managers of organizations of all sizes, to the front-line sales and service staff, you will find this event inspiring and effective.
If you are responsible for delivering quality service, this event will provide you with the tools for mastering truly superior service. You will understand the importance of knowing your customer, long-term relationships, and a powerful customer loyalty mindset.
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